About
WE ARE ON A MISSION TO DELIVER THE BEST PLUMBING & HEATING EXPERIENCE IN TOWN!
We have a talented team of professionals that are dedicated to their craft, while providing 5 star service for all of the customers that we serve. We are here day and night, weekends and holidays to protect, repair, and maintain the homes and business in our community.
About
LEGACY Plumbing
At LEGACY, we believe that our LEGACY values are what sets us apart from the competition. They guide everything we do; from the way we install a new furnace, air conditioning unit, or replacing a bathtub or shower. Our values affect the way we interact with our customers to the way we handle internal conflicts.
One of our core values is SACRIFICE. We understand that plumbing & heating problems can be stressful and disruptive to our customers’ lives, so we’re willing to make sacrifices to ensure that their needs are met. Whether it’s working overtime or going the extra mile to find a solution, we’re dedicated to putting our customers first.
Another core value is HUMBLE BEGINNINGS. We may be a successful plumbing & heating company today, but we started out small. We remember where we came from and we understand the importance of hard work and perseverance. We’re not afraid to roll up our sleeves and get our hands dirty, and we’re always willing to take on new challenges.
TEAM is also a key value at LEGACY. We understand that we’re stronger together than we are alone. We work closely with our customers to ensure that their needs are met, and we rely on each other to get the job done. We’re proud of the camaraderie and support that we have within our team.
THE LEGACY WAY is a key value for us. It’s the way we do things around here. It’s the combination of our values, the way we treat our customers, and the way we work together as a team. We believe that it makes us unique and it’s what sets us apart from other service companies.
EXCELLENCE IN THE ORDINARY is another value that guides us. We understand that plumbing may not be the most glamorous of professions, but we’re committed to doing it to the best of our abilities. We believe that by doing ordinary things in an extraordinary way, we can make a real difference in the lives of our customers.
EDUCATION AND TRAINING are also important values at LEGACY. We believe that our team members should always be learning and growing, so we invest in training and development programs that help them do just that. This not only helps our employees but also benefits our customers by ensuring that they’re working with knowledgeable and skilled technicians.
Finally, CONFLICT RESOLUTION is a key value for us. We understand that conflicts can arise in any workplace, and we believe that it’s important to address them quickly and effectively. We have a clear process in place for handling conflicts, and we work hard to find solutions that are fair for all parties involved.
At LEGACY, we’re proud of our core values and the role they play in our success. We believe that they make us a better company, and we’re committed to living them out every day. If you’re in need of plumbing services or HVAC service in the Fargo/Moorhead and surrounding areas, we’re the company to call. We’ll work with you to find a solution that fits your needs, and we’ll do it in a way that’s consistent with our values.
LEGACY CORE VALUES
- HUMBLE BEGINNINGS: Never forget where we came from, never underestimate what you can achieve.
- THE LEGACY WAY: It’s what we believe in.
- SACRIFICE: We sacrifice as a team for the team.
- CONFLICT RESOLUTION: Conflict is inevitable, conflict resolution is essential.
- EXCELLENCE IN THE ORDINARY: We strive for excellence in all that we do.
- TEAM: Strong alone, unstoppable together.
- TRAINING & EDUCATION: Improving & perfecting our business is the constant goal.
LEGACY is on a mission to deliver the best Plumbing & Heating Experience in Town. We deliver on our promise by honoring our professional obligation, aligning with our LEGACY Values, and by constantly keeping the customer journey in mind. We offer 24/7 Service and take pride in resolving your issues at any hour of the day.
LEGACY VALUES
TEAM, HUMBLE BEGINNINGS, SACRIFICE, CONFLICT RESOLUTION, TRAINING & EDUCATION, EXCELLENCE IN THE ORDINARY, LEGACY WAY
OFFICE LINE: (701) 306-3375
SERVICE EMAIL: service@legacyplumbingfm.com
NEW CONSTRUCTION EMAIL: projects@legacyplumbingfm.com
LEGACY is a Flat Rate Transparent Organization. Why Flat Rate?
- PREDICTABILITY: You know the total cost of a project or service call upfront, which allows for better budgeting and financial planning. In contrast, a T&M model can lead to unpredictable costs and expenses.
- COST SAVINGS: Flat Rate pricing often leads to cost savings for the customer because it incentivizes our team to work more efficiently and effectively. With T&M, the service provider may have a financial incentive to work more slowly or to use more resources than necessary.
- NO SURPRISE BILLS: Flat rate pricing eliminates the possibility of unexpected expenses or bills at the end of a project. Everything is quoted and approved upfront. If an unforeseen issue arises we will requote so there are no surprises. T&M customers may be shocked to receive a large bill at the end of a project due to unforeseen circumstances or extra work.
- AWESOME COMMUNICATION: Flat Rate pricing improves communication between us and our customers because it allows for a clear understanding of what is included in the service call and what is not. T&M often leads to disagreements over what work was actually performed and how much time was spent on it.
Founders and Leaders
FOUNDERS: BRAD KOSIDOWSKI & ROB MESTETH
VP OF BUSINESS DEVELOPMENT: JT FRONING
HEAD OF OPERATIONS: LACEY KOSIDOWSKI
HEAD OF HEATING: BLAKE STANDFIELD
OFFICE MANAGER: BRENDA FRONING
SERVICE MANAGER: JON FERRY
NEW CONSTRUCTION MANAGER: KYLE DYE
REMODEL MANAGER: COLE QUENZER
WHERE IT ALL STARTED
WHO ARE WE!
We are committed to the challenge of providing unmatched value through our services & to build a culture where our team can thrive.
- WE ARE PROFESSIONALS: We find great meaning & purpose in our work. We acknowledge our duty; we own our professional obligation to serve our community.
- WE ARE LIFELONG LEARNERS: We seek growth through learning. People on our team learn from all experiences, setbacks & successes! We have the ability to change our minds & our ideas as we grow & learn.
- WE ARE AMAZING COMMUNICATORS: We have bold & courageous conversations. We challenge ideas, the status quo & one another. We navigate difficult situations, conversations & conflict resolution with diplomacy.
- WE EMBRACE CHANGE: We encourage experimentation, we blaze new trails through uncharted territory & we dream boldly. We adapt quickly to change & make the necessary changes to better meet the needs of those we serve.
- WE ARE HUMBLE: We are human. We understand the human factor. When mistakes are made, we own them. We solicit & accept feedback from one another. We ask for help when we need it. We let the best ideas rise to the top, regardless of where they originated. We will never forget where we came from & we will never underestimate what we can achieve.
- WE CREATE EXCELLENCE IN THE ORDINARY: We strive for excellence in all that we do. We show up every day to deliver the best-in-class service and provide the best plumbing experience in the world!
- WE ARE EXPERTS: We face complex challenges & we apply the full force of our valuable knowledge and skills to the issues we face.
- WE ARE LEGACY PLUMBERS: Every LEGACY team member must be willing to roll up their sleeves, sacrifice & work hard to help one another & further the mission. We don’t admire problems. We fix them.
LIFE FLOWS BETTER WITH LEGACY!
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