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Our approach to customer service
At LEGACY we believe that all of our customers deserve five star service, and we aim to please. Monday morning, middle of the night, weekends or holidays, our staff of friendly technicians is ready to solve problems and provide you and your home or business with the solution that is right for you. We believe in getting our customers the information they need to make a proper decision before the work is started. Then our quality repairs will give you the peace of mind you deserve.
What Our Customers Are Saying About Us...
Pamela L.
I have had nothing but excellent service from Legacy. Our contractor brought Cole and Josh in from Legacy to do plumbing as part of a redo of our kitchen due to water damage. I was thrilled to learn that Legacy also does furnace and air conditioning checks and repairs. Last week Connor checked out my furnace. Today Shawn (I hope I spelled your name correctly) put in a new sump pump for me. Earlier, Josh fixed a whole house filter. I am now on a schedule to have all of those things taken care of by a company I trust. They all double check their work, they are honest, professional ,and very competent. Courtney and Nora are always on top of things and arrange appointments in a courteous and timely manner. It is clear that Legacy has effective communication among all of their staff and that people are happy working there.
Adam M.
I tried to install a new sink at my house and almost had it. Until I realized the sink would not fit. Haha. We called LEGACY, and Josh came to our house last night. He was there until 2:30 am getting the job done. He was respectful and quiet and did a fantastic job getting our sink installed and the garbage disposal and dishwasher up and going again. He made sure there was no leaking and cleaned up after himself. He even asked me if I was satisfied with the cleaning with the work he did. Not only did he do a fantastic job, but he also showed up within 15 minutes of calling. I’ve had the most incredible experience with a company and its staff. LEGACY has an excellent work ethic, great culture, and a staff that is worth every penny they make. Not to mention, Im officially out of the Dog house. Thank you, Josh.
Lisa B.
Ty was amazing, very professional, and courteous. He stayed and made sure everything was working properly before he left. Awesome customer service!
Jake R.
We needed to remove and replace a toilet in our home. We had our estimate in 1 day and Abraham came out the next day to perform the task. He was a total professional, from his appearance to his demeanor to the completion of the project. He identified a potential problem during the process that he was able to correct, saving us from an issue later on. When he left, the job site was cleaner than when he began. I will be pleased to have him back for any future problems we encounter.
Ellen T. S.
Drew and Conner saved the day with no more cold showers, by fixing our hot water heater. I contacted LEGACY shortly before 8 am, and they were at our house within a few hours after I called. Very professional, explained the process and even made sure they were okay to park in the driveway so as to not interfere with my parking. I would and have recommended LEGACY to anyone who was in need of their services.
Alissa M.
Drew and Norah came into The Tavern Grill in Fargo today and did a wonderful job in a timely manner. They were very respectful and communicated well. I myself, and The Tavern Grill Fargo, highly recommend LEGACY.
